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Classic aviators. Modern attitude.
Pure Shades FAQs
Everything you need to know about returns, shipping and choosing your perfect pair. Can’t find your answer? Just email us.
1. What is your return policy?
If you’re not completely satisfied, you can return your sunglasses within 30 days of delivery. Items must be unworn, in the same condition you received them, and in the original packaging, with your receipt or proof of purchase. To start a return, email us at shadespure@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions. Please don’t send items back before requesting a return, as those can’t be accepted.
2. What if my sunglasses arrive damaged?
We inspect every pair before shipping, but if something arrives damaged, contact us right away. We’ll gladly exchange it for a new pair or issue you store credit.
3. Are any items non-returnable?
Clearance sale items, gift cards, pre-order items and custom orders are final sale.
4. How much is shipping?
Shipping for other orders is calculated at checkout.
5. What if my order is delayed?
We’re not able to control delays caused by couriers or weather, but you can follow your tracking link for live updates. If something looks wrong, contact us and we’ll help.
6. How do I choose the right style?
Whether you want thick square lenses for a futuristic look, semi-square or round frames for a classic fit, or timeless aviators, we have a shape for every personality and occasion. Browse our collection to find yours.
7. How can I contact you?
Email us at shadespure@gmail.com. For faster support, text us at 936-242-9745.
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