Orders and Shipping
How much is shipping?
Shipping costs are calculated at checkout based on your location, so you’ll see the exact price before you pay.
Which carriers do you use?
We ship with UPS Ground and USPS Ground Advantage. Every order includes delivery confirmation.
Will I get a tracking number?
Yes. You’ll receive tracking information on the day your order ships. Please allow 24 hours for the tracking to update.
How long will my order take to arrive?
Delivery time depends on your location and the carrier. Once your order ships, use your tracking link to follow it every step of the way.
Do you ship internationally?
Yes. We ship to many countries and show prices in your local currency. Select your country at the top of the page, and the final shipping cost will appear at checkout. Customs duties or import taxes may apply depending on your country.
What if my order is delayed?
We can’t control delays caused by couriers or weather, but your tracking link will show live updates. If something looks wrong, contact us and we’ll help.
Can I change or cancel my order?
Contact us as soon as possible at shadespure@gmail.com. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.
Returns and Exchanges
What is your return policy?
If you’re not completely satisfied, you can return your item within 30 days of delivery. Items must be unworn, in the same condition you received them, and in the original packaging, with your receipt or proof of purchase.
How do I start a return?
Email us at shadespure@gmail.com. Please don’t send anything back before requesting a return, as items sent without approval can’t be accepted. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
What if my sunglasses arrive damaged?
We inspect every pair before shipping, but if something arrives damaged, contact us right away. We’ll gladly exchange it for a new pair or issue you store credit.
Are any items non-returnable?
Clearance sale items, gift cards, pre-order items and custom orders are final sale.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund to your original payment method. Your bank may take a few extra days to show it.
Products and Style
How do I choose the right style?
Whether you want thick square lenses for a futuristic look, semi-square or round frames for a classic fit, or timeless aviators, we have a shape for every personality and occasion. Browse our collection to find your match.
Which styles do you offer?
Our collection includes Old Fashioned, Manhattan, Cosmopolitan, Aviator and Greyhound. Visit Shop All Eyewear to see every shape and color.
How much do your sunglasses cost?
Every style is $40 USD.
Do your sunglasses have UV protection?
Lens details for each style are listed on its product page. If you have a question about a specific pair, email us and we’ll gladly help.
Where are your sunglasses designed?
Pure Shades is designed in the USA, inspired by the latest international fashion trends.
How should I care for my sunglasses?
Clean the lenses with a microfiber cloth and lukewarm water. Avoid paper towels or rough fabric, and store your pair in a case when you’re not wearing it.
Payment and Support
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Union Pay, Apple Pay, Google Pay, Shop Pay and several regional payment methods. The options available to you appear at checkout.
Which currency are prices shown in?
Prices are shown in USD by default. You can switch to your local currency using the country selector at the top of the page.
How can I contact you?
Email: shadespure@gmail.com
Text (faster support): 936-242-9745
Address: Pure Shades, 1300 Rayford Park Road, 4F, Spring, Texas 77386, United States